Customer Care is very critical when running a business. Whether it is outbound or inbound a call center is increasingly becoming costly to run. Many companies are now outsourcing their call center overseas.
UTC Associates Call Center practices help manage the integration of your application from predictive dialers for outbound traffic to integration of DID for inbound traffic. UTC offers a completely outsourced call center solution or can provide integration to your existing center. UTC can help by providing the following:
- Outsourced Call Center
- Call Center Provisioning
- Audit Reporting Trails
- Capacity & Usage Management Reporting
- Electronic Bonding
- Utilization Reporting