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Methodology: The methodology behind providing cost-effective and high-quality technology solutions is essential to long-term success. Working with UTC, organizations benefit not only from the knowledge and experience of the engagement team, but from the combined experiences of all UTC engineering personnel. The UTC Advantage Delivery Methodology offers a proven 6-step process that takes a project from initial strategic planning through actual deployment and full-scale operation.

UTC closely evaluates a client's current situation, and conducts an economic analysis as it pertains to the client's business goals and objectives. From this analysis, critical issues are identified and appropriate recommendations are outlined in a project plan containing strict milestones. Additionally, a technology assessment can be performed in order to recommend the appropriate architectures and solutions aimed at meeting those business goals.

Our Applied Research & Development services include:

  • Conducting network audit and technology assessment
  • Conducting market research and building business cases for new service and product offerings
  • Defining new services and technologies
  • Conducting Return on Investment (ROI) studies
  • Building/Issuing the RFI and RFP
  • Conducting Proof of Concept testing
  • Defining Service Level Agreements (SLAs)
  • Delivering technical content for product descriptions
  • Acting as the technical representative for internal, vendor and outside meetings

Following the necessary assessment studies and the establishment of an understanding of the client's specific needs, UTC begins to perform the appropriate design and engineering activities, including:

  • Architecture review and validation
  • Traffic analysis and capacity planning
  • Early field trials
  • Creating and designing new customer applications

UTC provides resources for a wide range of needs, from a single location operation to multiple site deployment. An entire turnkey operation and management team is assembled to address all aspects of a deployment, test and turn-up.

A successful deployment depends on proper planning that ensures that the right technologies are used to meet the requirements of the recommended applications and services. The following topics help define those needs in relation to deployment planning:

  • Develop implementation plans and schedules
  • Develop step-by-step implementation procedures
  • Define specific tasks, roles and responsibilities
  • Establish change-management guidelines and contingencies for deviations
  • Review physical and logical designs such as distribution point or core network locations

In this phase, we provide the basic design of the network management architecture as well as the detailed network design based on service level requirements. The architecture and design services include:

  • Recommendations on network management technologies
  • Network management security considerations
  • Network service assurance
  • Service provisioning and troubleshooting
  • Remote access methods
  • Managing the service categories of the network infrastructure including the POP, CO and customer premise
  • Provisioning and activating new customers
  • Monitoring change procedures and their impact on the rest of the network infrastructure

After deployment, a UTC professional provides a thorough step-by-step quality assurance review focused on improving processes and emphasizing best practices. Since every installation is unique, UTC customizes a quality measurement program that best assesses the specific parameters of each client's project. The quality assurance phase includes:

  • As built verification
  • Acceptance test

UTC understands that sufficient knowledge transfer from our engineers to a client's technical staff must occur to ensure the seamless operation of a newly implemented network. Therefore, we provide a:

  • Thorough debriefing of the client's managers, technical staff and employees
  • Clear roadmap of the next steps
  • Question & Answer sessions held after initial review to encourage open dialogue
  • Follow-up to client questions after the project is completed
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