- May 15, 2009
- Posted by: admin
- Category: News
New York, NY: May 15th, 2009– Broadview Networks, Communications has signed a multi-year contract with UTC Associates, a leading network and systems integrator and managed service provider to support is Hosted PBX Customers with all Moves/Add/Changes (MAC) and Turn Up of new Customers. Broadview’s Hosted PBX Service is based on Broadsoft Broadworks Platform.
Broadview partnered with UTC Associates due to its indepth knowledge of the Broadsoft Platform and ongoing management and customization of Hosted VoIP customers. UTC provides a hosted model for operations, which is aligned with our growth model. UTC servers as an extension of our team and there is seamless communication to the customer. UTC provisions Broadsoft, provisions phones, keeps track of inventory and even provisions and ships out phones to our end users. UTC enables Broadview to scale its operations.”, said Ken Shulman, CTO, Broadview Networks, Inc.
Outsourced Operations is part of UTC’s managed service offering. UTC provides outsourced operations from its NYC and Bangladesh Operations. UTC is able to provide a cost effective and scalable solution to our clients enabling them to ramp up or augment their existing operations.
UTC provides full outsourced operations from provisioning to ongoing moves adds, and changes. Hosted PBX / Hosted IP Centrex VoIP Customers demand a lot of customization. Unlike traditional on-site PBXs, where the customer has a vendor to work with to call from problems related to the hardware, there is no clear demarcation between hardware and service and hence service providers receive all the complaints. UTC is able to handle and resolve all issues and have service providers like Broadview networks focuses on delivering new services and expanding the penetration of their existing services”, said Aziz Ahmad, CEO, UTC Associates, Inc.
UTC provides the following services to Broadview as part of its Managed Services – Outsourced Operations
- Hunt Group Creation
- New User Creation
- Feature Assignment
- Auto Attendant
- Shared Call Appearances / Simultaneous Rings
- Building and Assigning Voicemail
- Customizing Calling Plans
- Build New Users for New Account
- Line Number Assignment
- IP Phone Provisioning
- Packaging and shipment of IP Phones to End Users
About UTC Associates
UTC Associates, Inc., headquartered on Wall Street in New York City, is a solutions-based leading systems & network integration company focusing on all key aspects of complex network planning, design, testing, implementation and support. UTC has practices in Telecommunications, Information Technology and Network Management. UTC’s team of professionals consists of individuals at the top of their respective fields. Each engineer has the educational background, industry certifications and communication skills required to produce the highest levels of customer satisfaction. The company provides services to both large and small customers including Fortune 1000 firms across many different industry sectors. To learn more, visit www.utcassociates.com.
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About Broadview Networks
Broadview Networks is a network-based business communications provider serving customers throughout the Northeast and Mid-Atlantic. Broadview provides the total solution for business communications including local and long distance voice communications; hosted and premises-based VoIP systems; data services encompassing VPN and MPLS-enabled applications; traditional telephone hardware; high-speed Internet services; a full suite of managed services and a range of professional services. Broadview customers benefit from award-winning customer service including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.
Broadview Networks is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Broadview Networks’ largest investors are MCG Capital, Baker Capital, and New Enterprise Associates. To learn more, visit www.broadviewnet.com.